We hope that you will be happy with your purchase, but if there is a problem we are happy to arrange a refund. You just need to return your purchase within 28 days of receipt of goods with proof of purchase, making sure it's unused and good as new in its original packaging with all info tags still attached.
To return an item, simply create a returns label using the link http://www.royalmail.com/track-my-return/create/547 then print your label, attach to the parcel and take to your local Post Office. Be sure to collect a Proof of Postage from the counter.
If for any reason you are unable to print a returns label please notify us by e-mailing us at firstname.lastname@example.org
; or by telephoning us on +44 (0) 1626 832632 and we will arrange to send you a returns label.
If you require a different size / colour garment or an alternative item, please re-order through the website to ensure that your alternative item is in stock.
We will refund the order or relevant part of it (including the original delivery charge where relevant to you if the whole order is returned within 7 working days from the day after the day of receipt of the products for UK customers only) as soon as possible and in any case within 30 days of cancellation.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.
If you return a Product to us because you consider it to be faulty, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective product in full, plus any applicable delivery charges and any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. The above does not affect your statutory rights, including your rights under the UK Consumer Protection (Distance Selling) Regulations 2000, in which you have the right to cancel your order within 7 working days, beginning on the day after you received the Products.
If you have bought a Lazy Jacks item from an independent stockist, please return it to them directly as this is where your buying contract lies. This is also the case if you have lost your proof or purchase, you must deal with the original retailer you purchased the item from. We will therefore only accept returns where an item is purchased directly from Lazy Jacks.
Orders placed on the Lazy Jacks website must be returned to the head office address and not to a Lazy Jacks shop.
Over Christmas we are extending our returns policy for items purchased between 1 November and 31 December and gifts purchased during this period can be exchanged or refunded up to 31 January 2016. Our other returns terms and conditions